TIRANDO " "
Vá em editar HTML do seu blog. Marque a caixa de seleção "Expandir modelos de widgets".
Com o ctrl-f, procure "<img expr:alt='data:title' expr:height='data:height' expr:id='data:widget.
Escreva antes disso <center> e depis </center>. Deve ficar algo parecido com:
<center>
<img expr:alt='data:title' expr:height='data:height' expr:id='data:widget.
</center>
https://productforums.google.com/forum/#!topic/blogger-pt/Yimt9rWW_Bk
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How to Use Scorecards to Drive Success in Your Contact Center
- 10 meses atrás
- 415 visualizações
We explain what a scorecard is, the different types, and how you can use them to ensure ongoing success in areas such as quality and operations.… -
Supporting Your Customers with a Twitter Account? See our Reviews, Tips, Suggestions
- 1 ano atrás
- 145 visualizações
Learn what makes the best profile page if you plan on providing customer support via your companies Twitter Account. … -
Why Good Service is Important to a Company's Social Media Efforts
- 1 ano atrás
- 158 visualizações
If you want good Social Media Efforts - Start with Good Service. The Future $pend is almost assured. -
How Can We Help You?
- 1 ano atrás
- 224 visualizações
If you are in the Call Center Industry, we are producing video's to help you learn more and manage your Call Center better. -
Top 100 - Social Media Monitoring Applications
- 1 ano atrás
- 168 visualizações
As Social Media continues to dominate consumer buying decisions, a growing list of companies are providing monitoring applications of social networks to help organizations … -
How to Reduce AHT in a Call Center
- 1 ano atrás
- 6.571 visualizações
11 Best Ways to Reduce AHT in Your Call Center.
We will talk about training, information systems, greetings, good processes and many more... -
Business Contract Basics - Important Points to Remember When Putting Together a Contract
- 1 ano atrás
- 1.492 visualizações
Here are some basics tips to help you put a business contract together.
Signatures, Pricing, Negotiating, Payment Terms, Promises and More. -
How Outsourcers Charge for Their Services
- 3 anos atrás
- 680 visualizações
We explain how a Contact Center Outsourcer looks at their existing costs and some of the contract considerations needed when they respond to an RFI or RFQ. -
Call Centre Budget - Complete List of Items for Your Budget
- 3 anos atrás
- 1.917 visualizações
Here is a list of all the items you would typically expect to see in a contact center budget. Also some hints on how to track and forecast your budget for the coming year. -
10 Ways to Ensure Your Contact Center Outsourcing Contract Goes Well
- 3 anos atrás
- 780 visualizações
Thinking about outsourcing some or all of your Call Center or Contact Center?These 10 tips will help you with managing the relationship to ensure greater success. -
Voice Analytics in a Contact Center. What to look out for.
- 3 anos atrás
- 2.061 visualizações
Describes how it works, the different components as well as some common uses. Plus and overview of the positive aspects and drawbacks of voice analytics within a contact center -
Call Center Reporting - Improve the Understanding of Your Data
- 3 anos atrás
- 5.078 visualizações
Use simple graphical trend reports to turn boring data into useful reports that get action within your contact center. -
Call Center Management - Report Time and Quality Together in One Number
- 3 anos atrás
- 5.881 visualizações
Here is an easy way to combine two important reporting measures (AHT and Quality) into one simple measure in order to quickly determine who are your best performing agents. -
Do I Want to be a Call Centre Agent? Part 2
- 3 anos atrás
- 23.773 visualizações
If you are interested in becoming a Contact Centre agent then this video (part 2) will give you some information and expectations in training and what comes after training. We also talk a… -
Do I Want to be a Call Centre Agent? Part 1
- 3 anos atrás
- 88.542 visualizações
If you are interested in becoming a Contact Centre agent then this video will give you some help in getting the job and will tell you what skills and training you may need.… -
Call Centre Management - Service Level Impacts
- 3 anos atrás
- 4.061 visualizações
We explain what those numbers mean and the impact to your contact center and your costs when you run a high or low service level… -
Call Center Management - Agent Costs
- 3 anos atrás
- 2.086 visualizações
See how costs can increase when an agents work time is not managed during their shift. -
Call Center Management - Calculate the # of agents you need
- 3 anos atrás
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Here is a formula that helps you determine how many agents you will need to answer all your calls or e-mails.… -
Call Center Management - Occupancy, the Call Center Killer
- 3 anos atrás
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What is Occupancy?
Why is it important?… -
Call Center Management - Agent Cheat Sheets - good or bad in the Call Center?
- 3 anos atrás
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What are cheat sheets?
Why they can be a concern within your Call Center.… -
Call Center Management - FCR (First Call Resolution) Overview
- 3 anos atrás
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The meaning, benefits and drawbacks of FCR in a call center environment. -
Call Center Management - IVR (Interactive Voice Response Unit) Overview
- 3 anos atrás
- 10.547 visualizações
How it works and some benefits and drawbacks when used in a call center. -
Call Center Management - ACD (Automatic Call Distributor)
- 3 anos atrás
- 3.405 visualizações
Automatic Call Distributor. How it works in a call center.
